Gold Tag Baggage Tracking Request(BTR)

Before reporting baggage mishandled to Gold Tag, passenger must first notify the airline that the baggage did not arrive at the destination of your flight. The airline will have provided you with the tracking reference number that you will need to file the baggage tracking request to Gold Tag.

Please complete the fields exactly as they appear on your claim report with the airline.

Baggage Tracking Request Form:

Please read terms and conditions:-

If your bag was mishandled by an airline that only issues property irregularity reports (PIR) by the airline or through the airport, or a baggage irregularity report (BIR) via the airline. Please also send a copy of your PIR, or BIR to customercare@goldtag.in and put your Gold Tag PNR number in the subject line, after filing your baggage tracking request with us. You must intimation Gold Tag of mishandled baggage within 10 hours for International and 3 hours for domestic of your flight arrival destination and send a copy of PIR or BIR report within 10 hours for International and 3 hours for domestic of your flight landing for your report to be considered valid. If a copy of the report is not provided within 10 hours for International and 3 hours for domestic of your flight landing, Gold Tag will deny your report immediately upon expiration of the 10 hours for International and 3 hours for domestic deadline. Once the bag referenced in your file is delivered to the airport on record, your Gold Tag lost baggage tracking request will be closed immediately, and your bags will be considered returned under our terms and conditions. Any bag within this category will be considered "returned" per our terms and conditions once it arrives at the airport on record with the flight itinerary or forwarding information provided to the airline by the customer when filing your lost baggage claim with the airline.

If your bag was mishandled by an airline that only issues property irregularity reports (PIR) through the airport (lost and found), or a baggage irregularity report (BIR) via the airline, Gold Tag will only issue our Tracking Lapse Commitment for a bag mishandled for more than 99 hours.Gold Tag will assist in the tracking of your undelivered luggage as normal for the first 99 hours of the bags being mishandled.

If the airline has not provided you with a valid file reference number, you will need to contact the airline and collect it from them before filling your request with Gold Tag. Gold tag will not retrieve file reference numbers from the airline. It is the passenger’s responsibility to collect this information from the airline before filling their baggage tracking request with us.

If a delivery address was not provided to the airline when filing an airline lost baggage claim, Gold Tag will close your case once the bag arrives at the designated airport.

If the passenger indicates to the airline with which they have a claim, or to Gold Tag, at any point, that their bag will be picked up as opposed to delivered, the baggage report status will be set to closed, and all bags will be considered returned, as soon as the bag arrives at the airport.

Overseas Travel Insurance Assistance

Information on ICICI Lombard GIC Limited help line numbers to register a claim. You can get in touch with us at the following:

In USA and Canada: +1 844 871 1200 (Toll Free)
From the rest of the world: + 91 124 4498778 (Call back facility)
In India: 1800 102 5721 (Toll Free & Accessible in India only)
Fax: +91 124 4006674
E-mail- icicilombard@falck.com

a. Overseas Travel Insurance Claim Form

b. Overseas Travel Insurance Policy Wordings

c. Domestic Travel Insurance Policy Wordings

d. Student Insurance Policy Wordings